Planned & reactive maintenance

Here at Matrix we offer both Planned maintenance and Reactive maintenance services to our customers.

Planned Maintenance

Perfect for any home improvements, and other non-urgent works such as decoration, extensions etc. This is anything that we receive that doesn't require an immediate response and we can provide a quotation for. We endeavour to turn around quotes in 5 days and all quotes are broken down to individual aspects of the jobs each with their own price.

Reactive Maintenance

We define this as anything that requires an urgent response such as boiler breakdowns, leaks, major building works that are deemed urgent and anything which could lead to health & safety issues. In these cases we would contact the customer on receipt of the job to advise them of an estimated time of arrival. All reactive jobs are treated with 'emergency' status and will usually result in attendance that day. Works will be undertaken on site to ensure of the customers safety.

Out of hours work

'Out of hours' (OOH) is defined as anything outside of Monday-Friday 9.00am-5.30pm. We offer a 24 hour service to cater for out of hours works. On receipt of a job request that is received OOH, we will determine the urgency of the work. If it is something that we deem an emergency then we will attend ASAP.

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